Frequently Asked Questions
About Our Products
What is Tatreez (Palestinian embroidery)?
Tatreez is a traditional Palestinian embroidery art form passed down through generations. Each stitch tells a story and represents different regions and villages of Palestine. Our Tatreez products are handcrafted by skilled artisans who preserve this cultural heritage.
Are your products handmade?
Yes, all our products are 100% handmade by Palestinian artisans. Each piece is unique and crafted with traditional techniques, from our Hebron ceramics to embroidered items.
What materials are used in your products?
We use high-quality materials including silk, canvas, and traditional fabrics for our textiles. Our ceramics are crafted using traditional pottery techniques with natural glazes and hand-painted designs.
Hebron Ceramics
What makes Hebron ceramics special?
Hebron ceramics are world-renowned for their distinctive blue and green glazes and intricate hand-painted designs. This pottery tradition dates back centuries and is unique to the Hebron region of Palestine. Each piece is individually crafted and painted by skilled artisans.
What ceramic items do you offer?
We offer a variety of Hebron ceramic pieces including serving plates, mugs, serving trays, olive pattern plates, oil and za'atar baskets, Arabic coffee sets, and Turkish coffee sets with cups and plates. Each piece features traditional Palestinian motifs and patterns.
Are the ceramics food-safe?
Yes, our Hebron ceramics are made with food-safe glazes and are suitable for serving food and beverages. They're perfect for everyday use or special occasions.
Can I use Hebron ceramics in the microwave or dishwasher?
We recommend hand washing to preserve the hand-painted designs and glazes. While the ceramics are durable and dishwasher safe, gentle care will help maintain their beauty for years to come.
Coffee Sets & Serving Ware
What's the difference between Arabic and Turkish coffee sets?
Arabic coffee sets (Sada) are designed for traditional Arabic coffee service with smaller, handle-less cups. Turkish coffee sets include cups with plates and are designed for the thicker, stronger Turkish coffee. Both are handcrafted with beautiful traditional designs.
What is the Mosaic Coffee Table?
Our Mosaic Coffee Table is a stunning handcrafted piece featuring traditional mosaic patterns. It's a functional work of art that brings Palestinian craftsmanship into your home. Plates are hand painted in Palestine, while the table crafted here in Canada.
Tote Bags & Accessories
What types of bags do you offer?
We offer handcrafted tote bags and our signature Lali Pali crochet purses in various colors and styles including watermelon patterns, kufiyya designs, and traditional embroidered pieces on silk and canvas.
What is a Tatreez embroidery kit?
Our Tatreez embroidery kit includes everything you need to learn this traditional Palestinian art form. It's perfect for beginners and those wanting to connect with Palestinian cultural heritage through hands-on crafting.
Shipping & Delivery
Do you ship internationally?
Yes, we ship to customers worldwide. Shipping times vary by location, typically 7-14 business days for North America.
How are items packaged?
Each item is carefully wrapped and packaged to ensure it arrives safely. We take special care with delicate embroidered pieces, handcrafted ceramics, and fragile items.
Care Instructions
How do I care for my Tatreez embroidery?
Hand wash gently in cold water or spot clean. Lay flat to dry. Avoid harsh chemicals or machine washing to preserve the intricate embroidery work.
How should I care for my Lali Pali crochet purse?
Spot clean with a damp cloth. Avoid soaking. Store in a cool, dry place when not in use.
How do I care for my Hebron ceramic pieces?
Although dishwasher safe, We recommend hand wash with mild soap and warm water. Dry thoroughly. Avoid sudden temperature changes and harsh abrasives to preserve the hand-painted designs and glazes.
About Our Artisans
Who are the artisans behind your products?
We partner with talented Palestinian artisans mainly from Palestine, but also Jordan and Lebanon. Each artisan brings their unique style and preserves traditional Palestinian crafts.
How does purchasing support the artisans?
Every purchase directly supports Palestinian artisans and their families. We ensure fair compensation and help preserve traditional crafts for future generations. Your purchase helps keep these ancient traditions alive.
Can I learn more about specific artisans?
Yes! Visit our blog and artisan pages to read the stories behind each creator and learn about their unique techniques and cultural heritage. You can visit the page by clicking on this Link